Click below and we'll walk you through the opportunities & challenges
1 SaaS Handling Fragmentation
According to ISVWorld, the number of ISVs grew from 92,000 in 2013 to 175,000 in 2018.
As the average number of solutions adopted by companies grows, so does the complexity for an MSP to procure, deliver and manage them.
With the level of hyper-specialization new buyers are demanding, I wouldn’t be surprised, to see the number of software companies grow to 1 million by 2027.”
Jay McBain (Forrester)
According to Deloitte, cloud investments are expected to double as a percentage of information technology (IT) budgets over the next three years.
Cloud investments are expected to double over the next three years
The complexity of onboarding different vendors, offering different billing models – user-based, usage-based, tiered, on-the-fly upgrades and downgrades – becomes unsustainable.
Thus, automated expansion and provisioning of their cloud catalog is not just an option for MSPs, it’s a necessity. If it’s not automated, their cloud operations workforce will rapidly come unstuck.
2 IaaS Scarcity of Qualified Talent
Global public-cloud-services revenue is forecasted to reach $308.5 billion in 2021 and $354.6 billion by 2022.
Forrester predicts that the top four cloud-native platforms: AWS, Azure, Google Cloud and Alibaba are expected to continue growing in 2021.
Their report also predicts that 60% of companies will be leveraging containers on public cloud platforms combined with private clouds, by the end of 2021.
In this scenario, the biggest challenge for MSPs today is hiring enough talent to be able to manage that IaaS diversification for their customers.
Finding good technical profiles with expertise in one public cloud vendor is difficult. Finding them for three or more is utopia.
Multi-Cloud Orchestrators have emerged as a key solution to that challenge in the last few years. They act as a public-cloud-vendor agnostic user interface which allows MSPs to provision, manage and deploy IaaS-based instances and automate the deployment of operating systems and the software applications within them.
No vendor-specific skillset or certification required!
No vendor-specific skillset or certification is required, so any average IT professional should be able to provision and deploy virtual machines, which have a pre-installed set of applications, on any public cloud platform.
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3 DaaSF | Financial and Operational Complexity
Traditional financing models for equipment, even leasing or renting with commitments for 12 or 24 months, are not flexible enough for uncertain times.
Organizations need to react quickly
Many organizations need to react quickly, adjusting the size of their workforce in line with fluctuations in the market.
They can’t afford to capitalize all the equipment they need, depreciate it and manage their inventories at the necessary speed.
The next stage in providing businesses with maximum flexibility is Device-as-a-Service. This offering allows them to consume productivity devices for shorter time periods.
Modern MSPs in LATAM now bundle their laptops, PCs and peripherals with insurance and software licenses and offer them for as little as one month.
Fast logistics processes allow them to deliver and return these devices in record time, recycle, repair them if needed and rent them again.
These DaaS offerings not only allow them to work with higher margins on the hardware, but also boost their insurance and software revenue streams.
4 WaaS, Wi-FiaaS, XaaS the future
Productivity devices are just one piece of the puzzle when it comes to getting a new hire up to speed.
MSPs need to schedule and provision professional services (IT onboarding, data transfers), procure peripherals such as headsets and monitors, and maybe even furniture.
This is the concept of Workplace-as-a-Service. Everything that’s needed to enable a workplace, a combination of physical goods, digital goods and services, is bundled and orchestrated to be delivered on time, eliminating the hassle and complexity for the customer.
Eliminate the hassle and complexity for the customer.
This ability to orchestrate physical and digital goods and services is what we call omni-product management.
State-of-the-art companies like our customer Advania are now automating 90% of their WaaS offering, which gives them unparalleled operational efficiency and scalability.
Advania are now automating 90% of their WaaS offering
Omni-product automation platforms are also equipping MSPs like them to seamlessly deliver new, fast-growing recurring-revenue streams like Wi-Fi-aaS. And that’s just the beginning. XaaS (Anything-as-a-Service) is becoming a reality.
WaaS & Wi-FiaaS